Huh huh huh, customers suck. Trying to get my DVD burner working yesterday, so I contacted their online "chat"-style support. Not exactly an enlightening experience. What follows is the exact transcript (they email it to you afterwards.) My comments in brackets.

Daniel: Thank you for contacting Iomega's Online Support Services. How may I help you?
Mark: Hi... Was chatting to Vivian earlier about getting by CD-DVD burner working. He had me install your HotBurn product
Mark: It got only as far as "Writing the Lead-In area" and hung up

[Five minutes pass.]

Mark: you there?
Daniel: Yes.
Daniel: Ojne moment please.

[Ten minutes pass.]

Daniel: Which version of Iomega Hotburn software are you using?
Mark: 2.4.2
Mark: build 70
Daniel: Ok.

[Five minutes pass.]

[I write and erase several nastier versions before finally sending:]

Mark: Are you multitasking or something? I'd like some help with this.

Daniel: I apologize for the delay in my response. It was because of some system problem that I was facing.

[Ah, the dreaded "some system problem". The kind that keeps you connected to the chat servlet but also keeps you from responding. I'm sure it's not because you're playing EverQuest or anything.]

Daniel: Please let me know the complete error message you get as stated by the system.
Mark: No error message. It just hangs up when it first tries to write to the disk

[...like I said already, you prat.]

[Ten minutes pass.]

Mark: Is your system problem something I can help you with?

[Five minutes pass.]

Mark: disconnected
Daniel: disconnected

I'm going to deal with them on the phone Monday. I can't wait.