Customer Service?
Bank of America Sucks! I tried to call them today to complain about late charges they've been applying to an account that's closed and they put me on hold for about 20 minutes before a recording stating "your call cannot be processed at this time" came up. Thanks for wasting my time folks!

As usual the Friday five is unfortunately boring so I'm going to skip it and instead use my time to call Bank of America back and bitch at some poor customer service representative (if I can ever get through).